Effective as of 23 May 2018
Your complete satisfaction and confidence in Pest-Buda Hotel and Apartments by Zsidai Group are absolutely essential to us. We comply with data protection legislation such as the EU General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, which regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.
What is Personal Information?
Personal information is any information about you as an identifiable individual. We do not deliberately collect any sensitive information. The personal information that we process includes:
Basic information – such as name, age, gender, passport information and publicly available photograph;
Contact information – such as your home address, zip/postal code, email address and phone number;
Financial information – such as your credit card details, itemized spending and transaction history;
Health information where disclosed and relevant to the provision of services – such as food allergy, sensitivity or specific diet;
Preferences – such as special requests, service issues and other preferences for your stay;
Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, operating system and version, and mobile network information, in the case of our mobile App); and
Correspondence – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
How is personal information collected?
We collect your personal information while monitoring our technology tools and services, including comments, guest reviews and email communications sent to and from Pest-Buda. Otherwise, we gather information when you provide it to us, or interact with us directly, for example:
when you create a profile, or sign in to access an existing profile on our website or App;
when you make a purchase through our website;
when participating in marketing programs or events: participation in customer surveys (for example, the Guest Satisfaction Survey); online games or competitions; subscription to newsletters, in order to receive offers and promotions via email;
when you make a reservation online, by contacting Pest-Buda directly - booking a room;
during your stay at our hotel or apartments including information provided during hotel activities; check-in and paying; eating/drinking at the hotel bar or restaurant requests, complaints and/or disputes;
We also receive information about you from other sources, such as our business partners and publicly available sources - tour operators, travel agencies, GDS reservation systems and others. We combine information that we have about you from various sources, including the information that you have provided to us.
Internet activities: connection to hotel website and WIFI access (IP address, cookies)
Online forms - online reservation, questionnaires, Pest-Buda pages on social networks, network login devices such as Facebook login etc.
How do we use your personal information?
We use your personal information to manage our relationship before, during and after your stay, namely for the following purposes:
to enable you to use our website and our mobile App;
to help us identify you and any accounts you hold with us;
to provide superior customer service to you - we may collect and process certain additional data to personalise your stay upon your express request and consent;
to assist us in making your reservation and providing the services you request at any of our properties;
to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction;
for billing purposes in relation to your stay with us;
to confirm prior transactions and reconcile statements or invoices;
to contact you in relation to matters that arise from your stay with us;
to send you monthly newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you - if, where required, you separately provide your consent for us to do so;
to conduct surveys or focus groups to receive your views of our properties and service delivery - if, where required, you separately provide your consent to this;
to respond to a specific "Information Request" from you about one of our hotels and deal with any other enquiries, correspondence, concerns or complaints you have raised;
for you to participate in one of our on-line promotions;
if you become a hotel guest, to create a guest profile that is stored in our property management system;
to analyse customer trends and insights;
and to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.
Occasionally we will combine information from a number of Guests to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual.
On what basis do we use your personal information?
We use your personal information on the following basis:
to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and auditors;
to enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
for legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our services more efficient and effective;
because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes. (See the Your Rights section for more information about the rights that you have if we process your information on the basis of your consent);
or for the establishment, exercise or defence of legal claims or proceedings.
How do we protect personal information?
We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction, consistent with applicable data protection and privacy laws. For example, when you provide your credit card information through our website we allow only encrypted communication to guarantee a secure transaction.
Whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your personal data we will use strict procedures and security features to prevent unauthorised access.
Each Zsidai Group property stores personal information in a secure location and we take steps to ensure that only designated individuals have access to this information.
What information is not secure?
We endeavour to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavour to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.
What personal information may be provided to third parties?
We may share certain of your personal information with:
other Zsidai Group hotels and managed properties including apartments;
in order to offer you the best service, we have to share your personal data and give access to authorized personnel from the Zsidai Group;
agents, contractors or third-party service providers of Zsidai Group who provide services to Pest-Buda to better serve your needs as a guest;
escrow agents, third party lenders and loan-servicing agents;
a prospective buyer or investor in the event that we sell any business or assets;
analytics and search engine providers that assist Pest-Buda in the improvement and optimisation of the website and our mobile App;
our professional advisors and auditors; and
local or foreign regulators, governments, courts, law enforcement and national security authorities if this is required by law.
You may advise the hotel if you do not want personal preferences shared.
If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone.
If Pest-Buda Hotel and Apartments suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
Transfers of your personal information outside your home country
Your personal information may be processed by Zsidai Group and its trusted third-party suppliers anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.
In particular, your personal information will be stored in your guest profile in our cloud based Property Management System and may be available to all Zsidai Group properties.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country. All transfers of personal information between countries will be subject to the terms of this Privacy Notice and in compliance with these laws.
Accessing your personal information
We understand that you may like to know what personal information we hold about you. We are happy to assist you with your request. To protect your personal information, however, we require that you prove your identity to us at the time your request is made.
When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver's license and you will be asked to sign a request form. Where you make a request by other means, we request you contact us in writing via email or letter including a copy of a government issued identification and signature. We require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity. The above information is required to create an audit trail of how the request has been handled.
Zsidai Group reserves the right to decline access to your personal information under certain circumstances as permitted by law. If your personal information is not disclosed to you, you will be provided with the reasons for this non-disclosure.
You may also be entitled to:
request the correction and/or deletion of your personal information;
request the restriction of the processing of your personal information, or object to that processing;
opt out from processing of your personal information for direct marketing purposes;
withdraw your consent to the processing of your personal information (where Zsidai Group is processing your personal information based on your consent); and
request the receipt or transmission to another organisation, in machine-readable form, of the personal information you have provided to Zsidai Group.
Where you are given the option to share personal information with Pest-Buda by Zsidai Group, you can always choose not to do so.
If you do not wish to receive marketing information from Zsidai Group, you may indicate your wishes on your registration card when you stay with us or send an e-mail to: email@example.com. You will always have the ability to accept or decline any form of communication from Pest-Buda. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see ‘How do we use your personal information?’) or that you are unable to make use of the services offered by us.
After you have chosen to withdraw your consent Zsidai Group may be able to continue to process your personal information to the extent required or otherwise permitted by law.
If at any time you wish to exercise any of these rights, you can do so by contacting us via the details in the ‘Contact us’ section.
For hotel and apartment Guests, contacting the Hotel:
Pest-Buda Hotel and Apartments
Fortuna utca 3.
Hotel Phone: +36 1 225 0377
Web site: www.pest-buda.com
How long is my Personal Information retained?
Your personal information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay - we may retain data for an appropriate period after any relationship with you ends, to protect ourselves from legal claims, or to administer our business.
We will delete your personal information once it is no longer required for any of the purposes described above. We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Pest-Buda.
Zsidai Group Ltd.
Nándor utca 9.
Pest-Buda does not accept liability for the topicality, accuracy, completeness or quality of the information and material provided unless the mistake occurred intentionally or through gross negligence. This refers to any loss, additional costs or damage of any kind suffered as a result of any use of any information and material Pest-Buda provides on its web sites. All offers are not binding and without obligation.
2. Referrals and links
Pest-Buda has no influence on the design and contents of third party material linked or referred to from its web sites. Therefore, Pest-Buda expressly distances itself from such kind of material and rejects responsibility for any contents provided by third parties - unless it has full knowledge of illegal contents and would be able to prevent the visitors of its web sites from viewing those pages.
The Layout of the web sites, diagrams, pictures and logos used and the collection of individual contributions are protected by copyright. Any duplication or use of objects such as diagrams, pictures or texts in other electronic or printed publications is not permitted without Harlequin Kft.'s agreement.
4. Legal validity of this disclaimer
This disclaimer is to be regarded as part of the internet publication which you were referred from. If any of the terms and conditions should be determined invalid by reason of the relevant laws then the remaining terms and conditions remain uninfluenced by this fact.
© 2018 Zsidai Group Ltd.
All Rights Reserved